Frequently Asked Questions (FAQ's)
Does my purchase help monasteries and religious communities?
Is my transaction information secure?
Does Monastery Greetings share my address or other personal information?
What forms of payment does Monastery Greetings accept?
Can I order by phone or fax?
How does Monastery Greetings handle gift orders?
Does Monastery Greetings charge sales tax?
How does Monastery Greetings ship orders in the USA?
How are shipping charges within the USA calculated?
Does Monastery Greetings ship to PO boxes?
Does Monastery Greetings ship outside the USA?
Does Monastery Greetings guarantee my purchase?
How do I return merchandise to Monastery Greetings?
Are Monastery Greetings products allergy safe?
Can I visit Monastery Greetings?
Does Monastery Greetings offer custom imprinting?
Does Monastery Greetings give discounts on products?
Can I use images from the Monastery Greetings website?
Does my purchase help monasteries and religious communities?
Yes. Your purchase directly supports religious life. Participating monasteries, religious communities, and hermitages earn revenue from each sale of their products. Since many are cloistered and do not have the time and money to advertise their wonderful products, Monastery Greetings also helps them reach a wider audience.
Is my transaction information secure?
Yes. Monastery Greetings uses secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
Does Monastery Greetings share my address or other personal information?
No. Monastery Greetings will not share information (mailing addresses, telephone and fax numbers, or e-mail addresses) about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
What forms of payment does Monastery Greetings accept?
Monastery Greetings accepts Visa, MasterCard, Discover, personal checks and money orders. Sorry, we do not accept American Express, PayPal, or Check by Phone, and billing is not available.
Can I order by phone or fax?
To order by phone, call Monastery Greetings at (800) 472-0425 from Monday to Saturday between the hours of 9 am and 7 pm Eastern Standard Time. Send a fax anytime to (216) 249-3387.
How does Monastery Greetings handle gift orders?
Monastery Greetings ships gift orders with a short greeting (50 characters or fewer, including spaces) on the packing slip and shipping label. No catalogs or price lists are enclosed with gift orders. After the gift is sent, the purchaser is sent the invoice by mail. Sorry, no gift wrapping is available.
Does Monastery Greetings charge sales tax?
Ohio billing addresses must pay sales tax on products and shipping charges. Sales tax does not apply to food items.
How does Monastery Greetings ship orders in the USA?
Shipments within the continental USA are usually made by UPS (United Parcel Service). For this reason, you must supply a street address. Some orders, particularly those with a low shipping weight, will ship via US Postal Service (usually Priority Mail), when appropriate.
How are shipping charges within the USA calculated?
Shipping and handling costs are automatically calculated based on the shipping weight for each item. The weights are added together and rounded up to the nearest pound. This amount is used to calculate the total shipping cost using the chart below. ("East" means "East of the Mississippi River;" and "West" means "West of the Mississippi River.")
Shipping Cost Chart
| Total Wt. | East | East 2-Day Air | West | West 2-Day Air |
| 1 lb. | $6.95 | $16.00 | $7.95 | $26.00 |
| 2 lb. | $7.75 | $18.00 | $9.00 | $28.00 |
| 3 lb. | $8.25 | $20.00 | $9.75 | $30.00 |
| 4 lb. | $8.75 | $22.00 | $10.50 | $32.00 |
| 5 lb. | $9.25 | $24.00 | $11.25 | $34.00 |
| 6 lb. | $9.75 | $26.00 | $12.00 | $36.00 |
| 7 lb. | $10.25 | $28.00 | $12.75 | $38.00 |
| 8 lb. | $10.75 | $35.00 | $13.50 | $45.00 |
| 9 lb. | $12.00 | $55.00 | $14.00 | $65.00 |
| 10-15 lb. | $14.00 | $75.00 | $16.00 | $85.00 |
| 16-25 lb. | $16.00 | $95.00 | $18.00 | $105.00 |
| 26-35 lb. | $18.00 | $115.00 | $24.00 | $125.00 |
| 36-45 lb. | $20.00 | $125.00 | $28.00 | $145.00 |
| 46-55 lb. | $22.00 | $135.00 | $32.00 | $165.00 |
| 56-65 lb. | $30.00 | $150.00 | $40.00 | $190.00 |
| 66-75 lb. | $36.00 | $165.00 | $48.00 | $215.00 |
| 76-85 lb. | $42.00 | $180.00 | $56.00 | $240.00 |
| 86-95 lb. | $48.00 | $195.00 | $64.00 | $265.00 |
| 96-105 lb. | $54.00 | $210.00 | $72.00 | $290.00 |
| 106-115 lb. | $60.00 | $225.00 | $80.00 | $315.00 |
Does Monastery Greetings ship to PO boxes?
If a PO box is required, please contact us before ordering. We will let you know your shipping options, along with the exact shipping charges. Nothing will be charged until you agree to these shipping costs.
Does Monastery Greetings ship outside the USA?
If you would like to place an order to be shipped to another country, simply submit your order through our website and choose "Shipping outside the USA" as your shipping method. If you are outside lower 48 continental United States or shipping to a military address, choose "Shipping to Alaska, Hawaii, US Military, or US Territory" as your shipping method. Upon receiving your order, Monastery Greetings will contact you and let you know the available shipping choices and costs. Monastery Greetings will not process your credit card until you authorize the shipping charges.
PLEASE NOTE: Monastery Greetings can ship food products and beer glasses ONLY to UPS-deliverable addresses in the 48 contiguous United States. We made this decision because of ongoing problems with customs regulations, as well as breakage and spoilage of items shipping internationally and outside the contiguous US. In addition, we've found that the weight of food items makes shipping so expensive that international customers cancel their orders.
Does Monastery Greetings guarantee my purchase?
Monastery Greetings wants you to be completely satisfied with your purchase. If this is not the case, please drop us a note and let us know why. Your feedback is very important to the communities participating in Monastery Greetings.
Products (except for sale or discounted items, which are non-returnable) may be returned within 60 days of receipt. Monastery Greetings will issue a full refund for the price paid, along with any sales tax. Based on quantity returned, all or a percentage of the shipping charges also will be refunded. (Unless there is a printer's error, imprinted cards and envelopes are not returnable.)
How do I return merchandise to Monastery Greetings?
Please follow these steps when returning merchandise (remember, sale and discounted items are non-returnable):
1. Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
2. If different from the address on the receipt, indicate where the refund should be sent.
3. Although not required, we would appreciate a short note letting us know why you are returning the product.
4. Send the above information, along with the merchandise, to: Monastery Greetings Returns, 540 East 105th Street #115, Cleveland, OH 44108.
Monastery Greetings will issue your refund check within 60 days of receipt of your return.
Are Monastery Greetings products allergy safe?
Products in the Monastery Greeting catalog and website are made using strict health and safety regulations. However, cross-contamination in small monastic facilities is likely. So, for example, those with high levels of sensitivity to nuts should avoid ALL foods in our catalog and website.
Can I visit Monastery Greetings?
Please note that Monastery Greetings does not have a storefront. You can visit our warehouse and pick-up your order by making an appointment. Sorry, there are no walk-in sales without an appointment.
Does Monastery Greetings offer custom imprinting?
Monastery Greetings is pleased to offer custom imprinting on Christmas cards
from The Printery House at Conception Abbey and
Abbey Press at St. Meinrad Archabbey.
The minimum order is 10 boxes of cards and the cost is $5.00 per box. This includes imprinting 3 lines on the inside of the card and 3 lines on the back flap of the envelope. All imprints are in black ink and in Times New Roman font. Please allow 4 weeks for the delivery of your order. Order deadline for delivery before Christmas is November 15. Unless there is a printer's error, imprinted cards and envelopes are not returnable. To ensure accuracy, the text to be imprinted must be submitted in writing by e-mail, mail or by fax. Sorry, imprinting orders cannot be taken over the telephone.
Does Monastery Greetings give discounts on products?
Individuals and institutions who order
large quantities of a single item shipped to a single address may qualify for discounts. Sorry, discounts do not apply to imprinting or shipping charges.
Discounted items are non-returnable.
Discounts are calculated by the following values:
| If item total is… | Deduct |
| More than $125 | 5% |
| More than $250 | 10% |
| More than $500 | 15% |
| More than $1,000 | 20% |
| More than $1,500 | 25% |
Can I use images from the Monastery Greetings website?
Images on this website belong to Monastery Greetings. If you wish to use them we ask that you please request permission to do so.
